Acceptable Use & Content Policy

The Arabic version is the binding version. This policy is an annex to the Terms of Service; breaching it breaches them.

1. Why this policy exists

People use Shattably to deal with each other over their money and their homes. A short, clear set of rules protects everyone, and lets us act quickly on misuse without reopening the contract itself.

2. What is prohibited

Honesty and money

• Giving false information about yourself or your qualifications, or impersonating a person or organisation.
• Submitting a forged or misleading quotation, invoice, receipt or expense.
• Recording a payment that did not happen, or confirming a payment you did not receive.
• Using the service for money laundering, tax evasion or any unlawful purpose.

Dealing with people

• Harassment, threats, abuse, discrimination.
• Defamation, or attributing an untrue fact to a person.
• Entering someone's details without their permission, or publishing a person's data or photographs without their consent.
• Contacting a user for a purpose outside the project, or unsolicited marketing.

Content

• Uploading content that breaks the law or public decency, or infringes someone's intellectual property.
• Uploading a harmful file or malware.
• Uploading photos unrelated to the project, or photos showing people without their consent.

The app itself

• Attempting to exceed your permissions, or to reach project data you are not a party to.
• Scraping, reverse engineering, or penetration testing without our written permission.
• Deliberately overloading or disrupting the service, or creating multiple accounts to evade a suspension.

3. Ratings and reviews

• A rating must be about a real engagement, and must reflect your own experience.
• Buying, selling or exchanging ratings, pressuring someone to change one, or withholding money owed in return for one, is prohibited.
• No defamation: describe your experience in facts, not criminal accusations.
• An engineer has a right of reply, and their reply is published alongside the rating.
• We may hide a rating that breaches this policy or decline to publish it, or hold publication during review. We do not remove a rating merely for being negative.

4. Files and visibility

A file an engineer marks "internal" is not shown to the client. This feature may not be used to hide something the engineer is obliged to show their client under their agreement or the law.

5. Reporting

You can report a breach from inside the app (Help → Contact us) or at [email protected]. Include the project, the time and a brief description of what happened. Reports involving personal safety or fraud are handled urgently.

6. What we may do about a breach

Depending on the severity of the breach and whether it is repeated, we take one or more of the following: a warning, hiding content, withdrawing a verification badge, removal from the Shattably fleet, restricting some features, temporarily suspending the account, closing it permanently, or reporting to the authorities where a crime is suspected.

We tell you the reason where possible, and you may appeal to [email protected] within 30 days, and we will review the decision.

7. Changes

We may amend this policy. It is published with a version number and an effective date, and notified in the app.