Terms of Service
The Arabic version is the binding version. This English text is a courtesy translation; in case of any difference, the Arabic prevails.
Draft pending legal review. This document is written to be reviewed by an Egyptian lawyer before public launch. Items in square brackets are to be completed with the operating entity's details.
1. Who we are, and what you are agreeing to
Shattably is an application for managing home finishing and furnishing work in the Arab Republic of Egypt, operated by Shattably — referred to in these Terms as "Shattably" or "we".
By creating an account or using the app you confirm that you have read and agree to these Terms, and to the Privacy Policy and the Acceptable Use & Content Policy, which form part of this agreement. If you use the app as an engineer or contractor, you additionally agree to the Engineer & Contractor Supplemental Terms.
You must be 18 or older and legally capable of entering into a contract. If you use the app on behalf of a legal entity, you confirm you are authorised to bind it.
2. Definitions
- Client: the property owner, or someone acting for them, using the app to follow their project.
- Primary client: the client who holds decision-making on the project — the only one visible to the engineer.
- Project participant: anyone else the primary client adds to their project.
- Engineer: the person or company performing the work, whether an engineer, a contractor or a contracting company.
- Technician: a worker recorded in an engineer's roster inside the app. Technicians have no account in the current version.
- Self-managed project: a project a client creates and runs without an engineer.
- Phase: a unit of work within a project (electrical first fix, plastering, carpentry, and so on).
- Custody (عهدة): money the client hands to the engineer to spend on the project.
3. What the service is — Shattably is not a party to your construction contract
Shattably is software for recording and organising work. We do not perform finishing or furnishing work, do not supervise it, do not supply materials, do not employ engineers or technicians, and do not guarantee the quality, timing, workmanship or regulatory compliance of any work.
The contract to carry out the work, at a price and on a timeline, is formed directly between the client and the engineer, and is agreed outside the app. Shattably is not a party to it, is not an agent of either side, and is not a guarantor or surety for any obligation under it. You alone are responsible for choosing who you contract with, for checking them, and for your own contract terms.
We recommend that both parties sign a separate written contract. What is recorded in the app documents what the parties agreed; it does not replace that contract.
4. Your account
An account is created with a phone number, an email address and a password, and the email must be verified. You are responsible for the accuracy of your details, for keeping your password confidential, and for all activity under your account. Accounts are personal and may not be shared or transferred. Tell us immediately if you suspect unauthorised use.
One account per person. We may ask for proof of identity where we suspect impersonation.
5. How a project starts
A project starts in one of three ways:
- Engineer invitation: the engineer creates the project and invites the client by phone number; the client approves the invitation in the app and becomes the primary client.
- A request to Shattably: the client submits a request describing their property, and our team offers it to one engineer at a time (clause 6).
- Self-managed: the client creates a project and runs it without an engineer, and may later hand it to an engineer once, irreversibly. The client's own spending record from before the handover stays private and is not shown to the engineer.
Only the primary client may add other participants to their project, and those participants are not visible to the engineer.
6. Introductions to an engineer
When a client submits a request, our team offers it — one engineer at a time — to an engineer from the set of engineers we have worked with before and whose level of work we know, ordered by service area, rating and experience. On the engineer's acceptance the project is created and they become its engineer.
An offer is an introduction and a convenience — it is not a recommendation, an endorsement or a guarantee. Having worked with an engineer before does not mean we certify their skill, workmanship, financial standing, insurance or eligibility for your particular job, and we do not guarantee that a suitable engineer will be found, or found within any period. The client remains responsible for their own due diligence and for concluding their own contract.
We may refuse, pause, offer to another engineer, or close any request without giving reasons. An engineer declining an offer carries no consequence for them and is not disclosed to the client.
7. Quotations and change orders
A quotation in the app is an itemised, dated, versioned document prepared by the engineer and read by the client. There is no mechanism in the app for accepting a quotation; price is agreed between the client and the engineer directly. Scope changes during execution are recorded as a change order added to that phase's quotation.
Shattably does not review prices, quantities or line items, and does not verify that they are correct or reasonable.
8. Phase sign-off and electronic records
A client's sign-off of a phase in the app is the acknowledgement agreed between the parties that the work in that phase was completed as described, and it is what a dispute is settled from.
The parties expressly agree that: sign-offs, quotation versions, payment confirmations, expense entries, uploaded photos and files, the activity log and the timestamps kept by the app are accepted between them as evidence of the acts they record, and neither party will challenge their admissibility on the sole ground that they are electronic. This does not affect the competent court's power to weigh evidence, and does not mean these records are a certified electronic signature within the meaning of Law No. 15 of 2004.
A sign-off is final and cannot be undone from within the app. Inspect the work before signing off.
9. Payments and custody
In the current version no money passes through Shattably. Payments are made directly between the client and the engineer (in cash or by any means they agree), and the app only records them, with confirmation by both parties.
- Shattably is not a payment intermediary, not an escrow agent and not a payment service provider. We do not hold, transfer, guarantee or refund anyone's money.
- Custody records, expenses, balances, supervision accruals, reports and exported Excel files are a presentation of what users entered. They do not mean we have reviewed, audited or verified anything.
- These records are not accounting, tax or legal advice and do not replace your own books and official documents. Each party is solely responsible for their own tax obligations.
- An expense recorded in error is voided with a stated reason and remains visible in the record; it is not deleted or edited.
If online payment is enabled in future, separate payment terms will be presented to you before you use it.
10. Records and retention
Quotations, phase sign-offs, payments, expenses and the activity log are append-only: a correction is made by adding a new entry, never by erasing an old one. This is what makes the record usable as evidence in a dispute, and it applies to all parties.
We retain project records for the period set out in the Privacy Policy even after an account is closed, because they concern other parties, may be relevant to a dispute, and are subject to legal obligations.
11. Disputes between users
A dispute between a client and an engineer is between them. We may — without being obliged to — offer informal mediation, or provide either party with a copy of the project record.
Mediation is informal and non-binding. Shattably does not adjudicate disputes, does not issue decisions, does not enforce them and does not bind anyone to an outcome. The parties release Shattably from any claim arising out of a dispute between them.
12. Fees
The app is currently free. We may in future introduce fees, commissions, subscriptions or paid services, on at least 30 days' notice before they take effect. Continuing to use the app after they take effect is acceptance; if you do not accept them you may close your account. Free use creates no vested right to permanently free service.
13. No circumvention
Where you and another user were introduced through the introduction service (clause 6), you agree not to deliberately move that particular relationship off the app in order to avoid a fee or commission that would otherwise be due, for 12 months from the introduction.
This clause does not apply to a relationship that existed before you used the app or that arose outside it: an engineer's own clients, met by the engineer themselves, belong to them alone, and they may run those projects inside the app or outside it with no financial obligation to us.
14. Content and intellectual property
You keep ownership of what you upload (photos, invoices, contracts, drawings, notes), and you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process (image compression, thumbnail generation) and display it to those entitled to see it within the project — only as far as needed to operate the service.
You confirm that you have the right to upload what you upload and that it does not infringe anyone else's rights.
The app, its name, logo, design, phase catalogue, templates and reports belong to Shattably. They may not be copied, reverse engineered or scraped. We may use aggregated, anonymised data (which identifies no person and no project) to improve the service.
Using a client's project photos in an engineer's public portfolio requires the client's explicit in-app consent, which is off by default and may be withdrawn at any time.
15. Privacy
How we process your data is set out in the Privacy Policy, which forms part of this agreement and is written to comply with Law No. 151 of 2020 on Personal Data Protection.
16. Notifications
We send push notifications and emails about events in your project. We do not guarantee that a notification will arrive, or when. Network outages, device settings or a provider may prevent it. Do not rely on a notification to learn of a deadline or an amount due — check the app. Essential service messages (verification, security, project events) are part of the service and cannot be switched off while your account is open.
17. Availability and pilot status
The service is provided as-is, with no guaranteed service level. We may change, withdraw or limit any feature, including making it available only to some accounts (some features are controlled by feature flags), and may carry out maintenance that temporarily interrupts the service.
The app is currently in a pilot with a limited number of users; defects may appear and features may change. Keep your own copy of important documents outside the app.
Offline viewing: the app shows data cached on your device, which may be out of date. The record on our servers governs in case of any difference.
18. Acceptable use
You agree to the Acceptable Use & Content Policy. In particular the following are prohibited: breaking the law or carrying on an unlicensed activity; submitting false information, invoices, receipts or quotations; impersonating others; harassment or defamation; uploading unlawful content; attempting to breach, disrupt or exceed your permissions in the app; and using it for money laundering or any unlawful purpose.
19. Suspension, termination and account deletion
You may stop using the service at any time and delete your account from Settings. We may suspend or terminate an account for a material breach of these Terms, suspected fraud, or a risk to another user or to the service, with prior notice where practicable.
Deleting your account removes your profile and your access to the service. It does not erase project records that concern other parties (quotations, sign-offs, payments, expenses) — see the Privacy Policy for detail.
If an engineer's account ends during a live project, the project with its records remains available to the client, and the parties settle between themselves directly.
20. Disclaimer, limitation of liability and indemnity
The service is provided "as is" and "as available", without warranty of any kind, express or implied, including that it will be error-free, uninterrupted or fit for a particular purpose — and without prejudice to Consumer Protection Law No. 181 of 2018 and to any provision that may not be contracted out of.
Shattably is in no case liable for: the quality, delay or defects of work performed; the acts or omissions of any user; financial disputes between users; indirect or consequential loss, loss of profit or loss of an opportunity; or loss of data you did not keep your own copy of.
This limit does not apply to death or personal injury caused by our fault, to fraud or gross negligence, or to anything that may not lawfully be excluded.
You will indemnify Shattably against any third-party claim arising from your breach of these Terms, from content you uploaded, or from the works that are the subject of your project.
21. Force majeure and general
We are not liable for delay or failure caused by circumstances beyond our reasonable control (telecoms or power outages, a provider failure, disaster, an act of authority).
If any clause is invalid, the rest of the agreement stands. Not exercising a right is not a waiver of it. You may not assign this agreement without our consent; we may assign it on a merger or sale of the business. These Terms and their annexes are the entire agreement between us regarding the service. Notices to us go to [email protected]; notices to you go to your registered email or by in-app notice.
22. Changes to these Terms
We may amend these Terms. A new version is published with a version number and effective date, and notified in the app. For a material change we ask you to accept again before continuing to use the app, and we keep a record of each acceptance (which version, and when).
23. Governing law and jurisdiction
This agreement is governed by the laws of the Arab Republic of Egypt, and the Economic Courts of Cairo have jurisdiction over disputes arising from it, without prejudice to a consumer's right to apply to the competent authority under the Consumer Protection Law.
24. Contact
This document's version and effective date are shown above. All documents are available in Settings → Legal.