Engineer & Contractor Supplemental Terms
The Arabic version is the binding version. These terms supplement the Terms of Service and do not replace them; on a question specific to engineers, this document governs.
Draft pending legal review.
1. Who this applies to
Anyone using Shattably as an engineer, contractor or contracting company. You accept it when you choose the "engineer" role.
2. Your status: independent, not an employee or agent
You are an independent service provider. Neither your use of the app, nor a verification badge, nor membership of the Shattably fleet creates an employment relationship, agency, partnership or joint venture with Shattably, and none of them authorises you to contract in our name or to give any promise or warranty on our behalf.
You are solely responsible for: contracting with your clients; pricing your work; the quality of execution and its compliance with technical standards and safety rules; obtaining necessary licences and approvals; your workers, their wages and their insurance; your tax and social insurance obligations; site safety; and any harm caused to a client or a third party by your work.
You are strongly advised to carry appropriate liability insurance.
3. Verification
You confirm that every document you submit for verification (syndicate card, identity document, samples of work) is genuine, current and yours, and you undertake to tell us immediately if your status lapses or your membership expires.
Submitting a document that is false, forged, or not your own is grounds for immediate revocation of verification and closure of your account, without prejudice to our right to take legal action.
A badge is a check of documents at one point in time and is not an endorsement of your work. We may review, suspend or withdraw it at any time.
4. The Shattably fleet
Fleet membership is at our discretion, on commercial grounds, and is revocable at any time without reasons, creating no right for you. Withdrawal of membership does not affect your verification badge. Membership places you first in the order when client requests are offered; it grants no exclusivity and no minimum volume of requests.
5. Client requests
When we offer you a client request: each offer is one at a time and time-limited; you are free to accept or decline; declining carries no penalty and is not disclosed to the client. On your acceptance the project is created and you become its engineer.
You undertake to contact the client within a reasonable time, not to accept a request you cannot carry out, and not to use the client's details for any purpose outside the project.
6. Quotations, payments and custody
- You undertake that a quotation is accurate, clear, complete, and reflects what you will actually perform.
- You undertake to record payments and expenses promptly and truthfully; the custody record is what a dispute is settled from.
- An expense recorded in error is voided by giving a reason; it is not deleted or edited.
- Custody money is held by you on trust for the client; you must spend it on the project's purposes and return the balance. Shattably does not hold, guarantee or audit this money.
- Purchase receipts and invoices form part of the record, and marking a file "internal" does not relieve you of your obligations towards your client.
7. Technician and client data — you are the controller
When you enter a technician's details (name, phone, trade, day rate, notes) or a client's phone number to invite them, you are the controller of that data, and Shattably acts as a data processor on your behalf. Accordingly:
- You confirm that you have a lawful basis to collect and enter that data, and that you have told the people concerned it will be stored in the app.
- You will enter the minimum data necessary, and will not record sensitive or abusive notes about people.
- We process this data on your instructions and only to operate the service, protect it with the measures described in the Privacy Policy, and assist you in answering requests from the people concerned.
- If a technician or an invited person asks you to delete their data, you will respond within the period prescribed by law.
- You will indemnify Shattably against any claim arising from your entering a person's data without a lawful basis.
8. Portfolio and project photos
A client's project photos are part of that client's project record. They may not be used in your portfolio or in any marketing without the client's explicit in-app consent, which is off by default and may be withdrawn at any time — at which point you must stop using them and remove them from everything under your control.
Publishing details that identify the client or their property address without their permission is prohibited.
9. No circumvention
For clients introduced to you through the introduction service, you undertake not to move that particular relationship off the app in order to avoid a fee or commission that would otherwise be due, for 12 months from the date of the introduction.
Your own clients belong to you alone: anyone you met outside the app is entirely outside this clause, and you may run their project inside the app or outside it with no financial obligation to us.
10. Technicians
A technician in the app is a record you own — not an account, not a user, and with no contractual relationship with Shattably. Your relationship with a technician — engagement, pay, insurance and liability — is yours alone.
11. Ratings
Your clients may rate you after the work ends. You may not influence a rating by payment, pressure or threat, and may not use fake accounts. You have a right of reply to any rating, and may request review of one under the Acceptable Use & Content Policy.
12. Future fees
Use is currently free. If a commission or subscription is introduced you will be given at least 30 days' notice before it takes effect, and separate commercial terms will be presented to you before any deduction.
13. Suspension
We may suspend your account, withdraw your verification or remove you from the fleet for submitting a forged document, repeated substantiated complaints, conduct that puts a client or technician at risk, false financial records, or a material breach of these terms.
14. Law and jurisdiction
As set out in the Terms of Service: the law of the Arab Republic of Egypt, and the Economic Courts of Cairo.